• What are the Spa hours?

    Our Spa opens at 9 a.m. and closes at 9 p.m. (our last treatments begin at 8 p.m.)

  • How early should I arrive for my appointment?

    Please arrive 20 minutes before your appointment. This will allow you time to change, begin to relax and sip some cucumber/citrus water.

  • What should I wear in the Spa?

    We will provide a robe and slippers for you to wear while in the Spa.

  • What should I wear for a massage?

    It is completely up to you, but most people wear nothing. Your massage therapist will only expose the portion of your body that is being treated at the time and drape the rest.

  • What should I wear in the mudbath?

    Absolutely nothing is best. Our mud is sterilized between each guest's use with 230-degree mineral water and new mud is added continuously.

  • Can I wear a bathing suit or undergarment in the mudbath?

    Whatever is most comfortable for you; however, we recommend wearing nothing because the volcanic ash can stain clothing. Our mud rooms are not coed. If you wish to cover up, we sell disposable swimsuits at the Spa Front Desk.

  • Should I eat before a mudbath?

    A light meal is recommended and plenty of fluids. The mudbath is an intense heat treatment, so hydrating before and after is important.

  • Is it okay to drink alcohol before my mudbath?

    Because of the intense heat, we ask that you abstain from drinking alcohol prior to your appointment.

  • May I bring a child to the Spa?

    Spa guests must be 14 years of age to have a facial and 16 years of age to have a mudbath, mineral bath, massage or any other body treatment.

  • May I request a male or female massage therapist?

    By all means. Please let our staff know your preference when you are making your appointment.

  • Where do I store my valuables?

    We will provide you with a locker, but we recommend that you lock valuables in your car or ask the Front Desk staff to lock them in the Front Desk safe.

  • Do I need to tip my massage therapist or esthetician?

    Gratuities are always appreciated. If you wish to leave a gratuity for your therapist, we have provided tip envelopes in the lobby and dressing rooms. You may leave them in the gratuity box located at the Front Desk or give them directly to the therapist or attendant.

  • What is the cancellation policy for Spa services?

    We require 24 hours' notice to cancel a Spa appointment without a charge.

  • Do you accommodate groups in the Spa?

    We welcome groups and our Group Coordinator is available to assist groups of 6 or more with every detail of their Spa Day.

  • Are Gift Certificates available for Spa services?

    We have Gift Cards in any amount requested.

  • Can I use the mineral pool?

    Guests having spa services have complimentary access to the pool during our normal business hours.

  • Can me and a guest, who is not having spa services, use the mineral pool?

    Our Pools are available to those having a spa service or for those guests staying at the resort. Additional pool passes for other guests are not available.