ABOUT THE SPA
FREQUENTLY ASKED QUESTIONS
What are the Spa hours?
The Indian Springs Spa opens at 8:30 a.m. and closes at 8:30 p.m. Our first treatment begins at 9:00 a.m. and the last treatment begins at 7 p.m.
How early should I arrive for my appointment?
Please arrive 20 minutes before your appointment. This will allow you time to change, relax, and sip some cucumber citrus water.
What should I wear in the Spa?
We provide a robe and slippers for you to wear while in the Spa.
What should I wear for a massage?
It is completely up to you, but most people wear nothing. Your massage therapist will only expose the portion of your body that is being treated at the time and drape the rest.
What should I wear in the mud bath?
Absolutely nothing is best. Our mud is sterilized between each guest’s use with 230-degree mineral water and new mud is added continuously.
Can I wear a bathing suit or undergarment in the mud bath?
Whatever is most comfortable for you. However, we recommend wearing nothing because the volcanic ash may stain clothing. Our mud rooms are not coed. If you wish to cover up, we sell disposable swimsuits at the Spa Front Desk.
Should I eat before a mud bath?
We recommend a light meal and plenty of fluids. The mud bath is an intense heat treatment, so hydrating before and after is important.
Is it okay to drink alcohol before my mud bath?
Because of the intense heat, we strongly advise against drinking alcohol before your appointment.
May I bring a child to the Spa?
Spa guests must be 14 years of age to have a facial and 16 years of age to have a mud bath, mineral bath, massage or any other body treatment.
May I request a male or female massage therapist?
By all means. Please let our staff know your preference when you make your appointment.
Where do I store my valuables?
We’ll provide you with a locker, but we recommend that you lock valuables in your car, in your room safe if you are a resort guest, or ask the Front Desk staff to lock them in the Front Desk safe.
Do I need to tip my massage therapist or esthetician?
Gratuities are always appreciated. There are tip envelopes in the Spa lobby and dressing rooms. You may leave them in the gratuity box located at the Front Desk or give them directly to your therapist or attendant. You can also leave a tip on your credit card.
What is the cancellation policy for Spa services?
We require 24 hours notice to cancel a Spa appointment without a charge.
Do you accommodate groups in the Spa?
We welcome groups. Our Group Coordinator is available to assist groups of six or more with every detail of their Spa experience.
Are gift certificates available for Spa services?
Gift cards make the perfect gift and they are available in any amount requested. They can be used at the Spa, hotel, and Sam’s restaurant – but are not redeemable for cash.
Can a guest who is not having Spa services join me in using the pools?
Additional passes for guests that do not have a spa treatment booked are not available for purchase. Pool visitors must have a spa treatment or resort accommodations booked on the day of their visit. No exceptions are made for children.
Pool passes are $25.00 Monday-Friday to all spa day guests who book a 50 or 60 minute spa service. On weekends (Saturday/Sunday) and holidays, Spa guests who would like to use the pools must purchase a daily pool pass for $50.
What are the pool hours?
The hours for the pools fluctuate with the season. Typically, the pools are open until midnight for hotel guests. Spa guests are welcome between 10 a.m. to 7 p.m.